WOW-IT'S TAJ !!!

I have been wanting to write this blog for a long time .Almost a month now..
I decided the moment i stepped in to TAJ kumarakom that i have to tell the whole world about how great that place is .Trust me ..it's beyond what you can express in words ..you got to feel it .The way they make you feel...
Hospitality industry should learn from TAJ to follow suit in giving the customers a WOW experience .
When we checked in , we were welcomed with the fresh tender coconut .As i was having Vihaan along with me, the thoughtful  receptionist Parvathi got him a nice gift ( a teddy that he still plays with when going to sleep) .She instantly reminded me of my good old days at the park sheraton where i worked once as a guest service assistant.Then Mittu -the front desk attendant escorted us to the room .Little did we expect that he would offer us so many services which came by .He told us we can get a baby cot in the room so that Vihaan can sleep peacefully .Also he informed us that we can avail the services of a baby sitter the next morning .Then he gave us a brief on the room and services and left .Sujay & I were so impressed as it's not the typical artificial smiles that we got that evening ...everyone at TAJ exhibited positive attitude and that is what made a difference to their service.It was like they were not doing a job ,but they were really offering to help us in making our stay a memorable and convenient one .Even at the restaurant , Bipin and another guy -i  forget his name but he was a staunch kollywood fan was so friendly that vihaan just went to them easily and they took him for a detour of the restaurant while we enjoyed our dinner .It was all magical-the whole experience of staying at TAJ. The manager of the place also constantly checked if we were comfortable whenever he met us and there were all always asking for Vihaan and interacting with him .The next day i even opted to go for a massage as we were offered a baby sitter to take care of the baby .It was TAJ that gave me the confidence to leave my baby with someone i never knew for two hours to sit back and indulge in a body massage.I have not done that even in Chennai ,my home town yet (as obviously there is always my family who can extend help but in kerala -do i ever know anyone to leave behind vihaan to take a break , can't imagine doing that if not for TAJ ). If i have to start telling about the room -i can go on.I fell in love with the SUNBIRD .That was the name of our room -it was a VILLA ...beautiful room .It had a wonderful balcony which is like an open space that leads to a pond .And the bathroom was opening up to nature scenery..they have put up nets on top...we can overlook the tress and bathe ...but you did have the bath tub a little inside and optional mat curtains were there to close in case you need more privacy ..I loved that bathroom ...Guess after a long time i indulged in some one hour bath :-))


Everything in TAJ was wow ..wow ..wow ...We also had cycles to help you reach the reception , restaurant from the Villa as it was quite far off . I guess after ages -i cycled all the way to and from my Villa -enjoyed it absolutely . If you get a chance- you MUST visit TAJ KUMARAKOM and feel the royal treatment that they offer you !!!!

It's worth every penny that they charge you .....

From this vacation -Sujay & i have become  a TAJ loyalist. We dont min'd cutting short on the duration of the stay to afford it ..but even if it is three days somewhere -we are gonna opt for nothing but TAJ TAJ TAJ !!